Guides for the moments that go wrong
Practical, checked guides on what to do after an accident, a theft, a scam, harassment or a dispute: in Morocco and wherever you are. Written to be read in the first stressful minutes.
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Accidents
What to do after a car accident: a step-by-step checklist
The first 30 minutes after a crash decide a lot. Here is what to do, in order: safety, calling for help, evidence, the other driver, the accident report and your insurer. -
Accidents
How to fill in a car accident report form without mistakes
The joint accident report (European Accident Statement, constat amiable) decides who pays. How to fill in each section, the sketch, the tick boxes, and what never to sign. -
Evidence
How to photograph a car accident scene: the 12 shots insurers need
Good photos settle most accident disputes. The twelve shots to take, in order, plus tips for video, night-time, and keeping your pictures credible. -
Accidents
Hit and run: what to do when the other driver drives away
The other car didn’t stop. What to note in the first seconds, how to find witnesses and footage, why the police report matters, and who can compensate you. -
Accidents
How to file a car insurance claim after an accident
Deadlines, documents and the words to use: how to declare an accident to your insurer, follow up with the assessor, and what to do if your claim is refused. -
Accidents
Injured in an accident: the medical records that protect your rights
Even a “small” injury can matter months later. Why you should see a doctor quickly, which documents to keep, and how to track pain, costs and lost income. -
Safety
You witness a road accident: how to help safely
Protect, alert, help: the three steps first-aid trainers teach. What to do and not do when you see a crash, and how to be a useful witness afterwards. -
Safety
Emergency numbers around the world: 112, 911, 999 and more
Which emergency number to dial in Europe, North America, the UK, the Middle East, Africa and Asia, why 112 often works anyway, and how to be understood when you call abroad. -
Theft
Phone stolen? What to do in the first hour
Lock it, locate it, block the SIM, protect your bank and accounts, report the theft: a calm, ordered checklist for the first hour after your phone is stolen. -
Theft
How to find your phone’s IMEI number (before you need it)
The IMEI is the number that identifies your phone, and the one the police and your operator will ask for after a theft. Four ways to find it, and where to keep it. -
Theft
Lost or stolen ID card or passport: what to do
Declare the loss or theft, protect yourself from identity fraud, and get a replacement, at home or abroad. The steps that apply in most countries. -
Theft
Car stolen: what to do in the first 24 hours
Make sure it wasn’t towed, report the theft to the police, tell your insurer within the deadline, and what happens if the car is found. A clear checklist. -
Theft
Home burglary: what to do when you find your home broken into
Don’t go in, call the police, don’t touch anything, record the scene, list what’s missing and claim on your home insurance. Calm steps after a break-in. -
Scams & fraud
The 10 most common online scams, and how to spot them
Fake parcels, fake sellers, “Hi Mum” messages, investment tricks, fake jobs, romance scams: how each one works, the warning signs, and what to do if you’ve been caught. -
Scams & fraud
How to report an online scam: bank, police, platforms and national services
Who to tell, in what order, and what evidence to keep after an online scam, with the official reporting services of the US, UK, France, Canada, Morocco and others. -
Scams & fraud
Unknown payment on your bank card? What to do right now
A charge you don’t recognise is a race against time. How to block the card, dispute the payment, file a report and stop it from happening again. -
Scams & fraud
Scammed on a marketplace: fake sellers, fake buyers and what to do
How fake sellers and fake buyers operate on classified-ad sites and social marketplaces, the signs that should stop you, and the evidence to collect if it happens. -
Scams & fraud
Sextortion: what to do if someone threatens to share intimate images
Someone is blackmailing you with intimate photos or videos. Don’t pay, stop the conversation, keep the evidence, report it and get the images removed. You’re not alone, and it’s not your fault. -
Scams & fraud
Fake parcel, bank or fine texts: how to recognise a phishing SMS
Phishing texts imitate couriers, banks, tax offices and road-toll services. Seven signs that give them away, what to do if you clicked, and how to report them. -
Harassment
Street harassment: how to stay safe, record it and report it
Comments, following, touching: what you can do in the moment, how to document harassment in public spaces safely, and how the law treats it in many countries. -
Harassment
Online harassment: how to collect evidence that holds up
Screenshots alone are easy to dismiss. How to capture messages, profiles and posts so they can be used by platforms, the police or a lawyer, and how to protect yourself meanwhile. -
Harassment
Harassment at work: how to document it and who to tell
Sexual or moral harassment by a manager, a colleague or a client. How to keep a record that counts, who to alert inside and outside the company, and how to protect your health and your job. -
Disputes
Landlord won’t return your deposit? How to get it back
Move-in and move-out photos, the inventory, the formal letter, mediation and small claims: the steps that get a rental deposit returned, in most countries. -
Disputes
Faulty product, undelivered order: how to get a refund
Your rights after an online purchase or a faulty product: cooling-off periods, legal guarantees, chargebacks, and the escalation steps that make sellers respond. -
Disputes
Neighbour dispute: noise, damage, parking. How to resolve it
From a friendly conversation to mediation and the authorities: how to resolve a conflict with a neighbour step by step, and how to keep a record that counts if it escalates. -
Disputes
How to write a formal demand letter (with a template)
A formal demand letter is often the step that gets a dispute settled without court. What to include, the tone to use, how to send it, and a template you can adapt. -
Property damage
Water leak from upstairs: what to do about water damage
Stop the water, protect your belongings, find the source, record the damage and declare it to your home insurer. The right order when water comes through your ceiling. -
Property damage
Car vandalised or damaged while parked: what to do
Broken window, keyed paint, slashed tyres or a dent from an unknown driver. How to record the damage, look for witnesses and footage, file a report and claim. -
Evidence
How to document any incident: the evidence checklist
Accident, theft, scam, harassment or dispute: the universal method to collect evidence that insurers, police and courts take seriously. What to capture, when, and how to keep it credible. -
Evidence
How to write a factual statement of what happened
Insurers, police, employers and courts all ask for your account in writing. How to write a clear, credible statement of facts, with a structure you can reuse. -
Safety
Emergency numbers in Morocco: 19, 15, 177, 141 and 112
Which number to call in Morocco for the police, an ambulance, the fire service or the Gendarmerie, what to say on the phone, and what to do if the call doesn’t go through. -
Evidence
Dashcam footage after an accident: how to save it and use it
A dashcam can settle who was at fault in seconds, if the clip is saved before it’s overwritten. How to secure footage, share it with an insurer or the police, and stay within privacy rules. -
Evidence
How to file a police report: what to bring and what to say
Theft, assault, fraud, harassment or damage: how to prepare a police report, what to bring, how to make your statement clear, and what happens next. -
Evidence
Is it legal to film an incident? Privacy rules to know
Filming an accident, an argument or harassment can protect you, but privacy laws limit what you can record and, above all, what you can publish. The principles that apply in most countries. -
Safety
Something went wrong abroad: theft, accident or scam on a trip
A stolen wallet in another country, a rental car accident, a tourist scam. Who to call, how to report it in a foreign language, how your embassy and travel insurance can help. -
Evidence
How to prove a photo or video hasn’t been edited: digital fingerprints explained
In the age of AI edits and deepfakes, “it’s on my phone” isn’t always enough. What a SHA-256 fingerprint is, what a chain of custody is, and how they make your evidence credible.